The Electricity Company of Ghana (ECG) says it is taking measures to ensure that wrongful deductions are permanently curtailed.
In December 2015, PURC announced an increase in utility tariffs, with a 59.2 percent increase for electricity and 67.2 percent for water.
Some Ghanaians have since been complaining that they have been paying unreasonably more for especially, electricity tariffs, than they are supposed to.
But the Public Relations Officer of ECG, William Boateng who was responding to concerns about the development on Eyewitness News said the Company is working around the clock to ensure the problem is not repeated.
“We appreciate what is happening and we will continue to work to ensure the problems do not occur again. We have advised our regulators to be considerate and help us address the challenges,” William Boateng said.
Mr. Boateng appealed to Ghanaians to exercise patience with the ECG while it takes measures to rectify these challenges.
Meanwhile about 333,902 prepaid metre users have been compensated by the Electricity Company of Ghana (ECG) for wrongful deductions.
This was revealed by the Deputy Minister of Power, John Jinapor.
He further indicated that the company credited back its customers an amount totalling GH3 million.
Scores of residents in Teshie in Accra early this month [January], thronged the offices of ECG in the area to express their anger, over some wrongful deductions.
They argued that the credits they buy literally “vanish” after just a few days.