Vodafone Ghana has invested about GH¢ 4.5million within the last four months as part of measures to improve its Fixed Broadband service across the country.
The advent of the energy crisis coupled with external pressures had brought some inconsistencies to bear on the delivery of the company’s fixed line and broadband services.
The situation was compounded by the 24-hour power outage schedule, which affected service to some key stations in specific parts of the country.
Julius Owusu-Kyerematen, Head of Vodafone’s Fixed Broadband business, said in line with a concerted commitment to delivering unmatched customer experience, the company has responded swiftly with a variety of service improvements to ensure availability for all customers.
He said the company has upgraded its existing power sources to provide more reliable and resilient service to customers as it also continued to offer all active fixed broadband customers up to 20GB worth of mobile data to ensure that they are truly connected on occasions when their systems experience intermittent performance.
He said the measures are helping majority of customers to enjoy about 99 per cent of their subscription time.
“It is not in doubt that the energy crisis has had profound commercial impacts on our operations as a company, however, I must say we are happy with the investment we have put in place so far to bring comfort to customers.
“Going forward, we will continue to implement measures to continuously support the network and ensure our customers are offered a great experience with our Fixed Broadband,” he said.
Since entering the telecoms sector in 2008, Vodafone has remained consistent in maintaining the highest standard of network quality for its customers as well as been at the forefront of innovation in the telecoms sector. GNA