The Omanhene of Essikado Traditional Council, Nana Kobina Nketsia V, has lauded MTN Ghana for organizing a forum to update stakeholder on the operations of the company with people within the communities in which they operate. He was of the opinion that businesses can only grow when the views of customer are respected.
The Omanhene made these remarks at a Community Forum organized by MTN Ghana in Takoradi as part of the month long regional festival celebrations dubbed ‘Twin City Fest’ in the Western region.
The forum also offered MTN officials the opportunity to address customer concerns and solicit feedback on MTN’s services in the city.
Addressing the participants, the MTN Regional Network Manager Mr. Teddy Hayford Acquah, said the continuous investments in its network was reaping positive results and this is evidenced in the recent Quality Of Service monitoring released by the National Communications Authority in the Western Region. “MTN is living up to its commitment of delivering superior quality service to its customers in the region” he said.
Sharing the success story of MTN Mobile Money with participants at the forum, the Mobile Money Implementations Manager for Western region, Mr. Laud Armah, said, MTN has since 2009, created numerous employment opportunities through the Mobile Money service. Mr Armah indicated that MTN has registered over 15,000 merchants who are actively engaged in Mobile Money services across the country with 1,600 of these located in the Western Region.
He said, “In addition there are ten partner banks, and twenty Senior High Schools in the Western and Central Regions that have adopted the service for the payment of school fees and many more schools are expressing interest to join the service”.
The Sekondi-Takoradi Metropolitan Assembly (STMA) Chief Executive, Captain (Rtd) Anthony Cudjoe who chaired the forum, in an address, congratulated MTN for its consistent support to its communities and further urged the company to continue supporting community development in a sustainable manner.
The forum was attended by a cross section of representatives from the Takoradi Municipality, including, the Market Women Association, Traders Union, Prison Services, Military Service, Ghana Police Service and Ghana Education Service.