British Airways, as part of its £5bn investment in new products and technology, is equipping its 3,600 pilots with iPads to further improve customer service and operational efficiency.
The move, which follows the airline’s roll-out of iPads across its cabin crew and ground operations teams, is to provide the best possible flying experience for British Airways’ customers.
A statement released on Wednesday said by having access to additional real-time operational data, shared with ground colleagues, pilots would be able to plan flights more efficiently, using the most accurate information available pre-departure.
“This means flight crew can provide customers with faster and more accurate flight information than ever before. With the latest operational updates customers will be better informed and able to make plans if their flight time has changed for any reason. Pilots will also be able to use historic and current data, supplied by the customer, to provide an even more personalised service during the flight”, the statement said.
Captain Stephen Riley, British Airways’ Director of Flight Operations, noted: “As pilots we want to deliver a safe and memorable experience for each and every British Airways customer, on every single flight. The iPads will help us to achieve this goal by giving us the means to provide a more personalised service and share more timely flight information with our customers and colleagues.” GNA