PURC calls on Utilities to ensure Effective Communication with Public

Public Utilities and Regulatory Commision (PURC) has asked communication managers of the various utility companies to keep consumers constantly informed about the challenges they face in service delivery and efforts being made to resolve them.

Regular flow of information from the utilities to the public would help save consumers from the problems and anxiety, especially when services were abruptly disrupted without any notice.

Mr Stephen Adu, Executive Secretary of PURC, was speaking at a meeting of the Commission with Chief Executives, Managing Directors and Public Relations Managers of the various utility companies to discuss their programme outline for Public Education for 2012, submission of public education quarterly reports and adherence to agreed communication protocol.

Mr Adu said PURC would put in place a monitoring taskforce during the Christmas and New Year festivities to monitor the performance of the companies and would not hesitate to sanction those who did not deliver quality service to consumers.

He said it was important that Public Relations Managers adopted a pro-active posture and be at the head of communication efforts within the organizations to ensure delivery of timely information to the public as they engage the media on issues affecting the network and how they were being resolved.

Dr Nicholas K. Smart-Yeboah, Director of Customer Service, ECG, said the organization was enhancing its services to the public,” There are also effort to step up provision of quality supply of electricity by replacing and building new sub stations in certain areas of the city”.

He said these installations had help to strengthen supply in these areas and said there were still some challenges to scale in the city.

The utilities shared their various programmes lined up to educate the public over the next year. GNA

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